Refund and cancellation policy

Summary

• Full refund within 14 days of your first payment for a plan, no questions asked.
• Cancel any time. Cancellation takes effect at the end of the period you have paid for; you keep the plan until then and are not charged again.
• Refunds go back to the card or account you paid with, through Paddle, our reseller.

1. Who sells the plan

FundingCalls is operated by [OPERATOR LEGAL NAME], [OPERATOR COUNTRY]. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, issues the invoice or receipt and processes refunds. This policy is our promise to you; Paddle carries out the refund, and Paddle's buyer terms also apply.

2. The 14-day refund

If the NGO or Pro plan is not what you needed, ask for a refund within 14 days of the first payment for that plan and you get the whole amount back, including tax. This applies to monthly and yearly plans. After the refund the account returns to the Free plan straight away; your profiles, saved searches and screenings are kept.

The 14 days count once per plan and account: a first payment after an earlier refund, or a renewal, does not start a new 14-day period.

3. Cancelling

Cancel from the Account page with “Manage billing”, which opens Paddle's customer portal. The cancellation takes effect at the end of the current monthly or yearly period: the plan stays active until then, nothing more is charged, and the account then moves to the Free plan. There is no cancellation fee.

4. Renewals and other cases

• Renewals are not refunded, except that a yearly renewal is refunded in full if you ask within 14 days of the renewal date and have not used a paid feature (a screening or a draft) since that date.
• Charged in error, for example twice for the same period, or after you cancelled: refunded in full whenever you tell us.
• Service unavailable for a substantial part of a paid period, or a paid feature withdrawn: a refund for the unused part of the period.
• Your legal rights as a consumer in your country, for example to withdraw from a contract, are not affected by this policy.

5. How to ask

Write to billing@fundingcalls.org from the email address of your account, or contact Paddle through the link in its receipt email. We answer within two working days; Paddle then returns the money, which usually reaches your card or account within 5 to 10 working days depending on your bank.

Questions about anything else: support@fundingcalls.org.